tocaloma spa policies


Tocaloma Spa Policies

Please reference the information below for general information as well as our gratuity, cancellation and mail-order policies prior to booking your service. We look forward to having you at the Pointe Hilton Tapatio Cliffs Resort.

General Spa Information
Please arrive 15 minutes prior to your first service. You?ll want to get the most out of your spa experience. Arriving late will cut into the precious minutes of your treatment. Remember that your service will end on time so the next guest isn?t delayed. Please respect the right to relaxation of other guests. No cell phones, please.

  • Lockers are provided, but please refrain from bringing valuables to the spa.
  • Prices are subject to change without notice.
  • Wedding Parties and larger groups of 10 or more may be accommodated by contacting a Spa Manager.
  • Although Tocaloma does not have an age requirement, we kindly ask that all children are closely supervised while at the spa.
  • We recommend advance reservations for all spa/salon services.

To make your spa experience as seamless as possible, effective March 7, 2015, a 20% gratuity will be added to the total overall price of your service.

Cancellation Policy
If you must reschedule or cancel an à la carte service, please do so four hours or more in advance. Packages or multiple services require a 24-hour notice. These notices are required to avoid being charged the full amount of any treatment, service or package not received. We strictly adhere to the spa cancellation policy as a courtesy to other guests and our service providers.

Mail Order
To continue the spa experience in your home, all Tocaloma retail products are available through a mail-order program. Just call the spa at 602-375-4645 with your request, and it will be shipped to you.

Preferred Membership
Phoenix metropolitan area residents are eligible to become a Preferred Member of Tocaloma Spa.

As a preferred spa member of Tocaloma Spa, you will receive special discounted prices, as well as advance notice of promotions and special events.

Preferred Member prices are applicable to individuals who have met all the requirements for membership and have successfully completed a Preferred Membership Application, available at Tocaloma Spa.

Contact or stop by Tocaloma Spa for complete details and membership application. Please call 1-602-375-4645 for all the details on becoming a Preferred Member.

Phoenix Hotel | Pointe Hilton Tapatio Cliffs, AZ Resort
11111 North 7th Street
Phoenix, Arizona 85020
Reservations: 1-800-947-9784
Resort: 1-602-866-7500
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